Frequently Asked Questions
What is your service area?
The Klean Sweep Team Residential service area is primarly Marshfield and Strafford, Missouri. We do travel outside this area for special projects. Our commercial service areas are Webster, Dallas, Laclede, Greene and Christian Counties.
How many cleaners will be in my home?
In order to provide the most care and personalized service, most homes are cleaned by one cleaning specialist. Larger homes, initial cleans, deep cleans and move-in/outs cleans may have a team of two cleaning specialists.
Will I have the same cleaner in my home?
Yes, our clients on a weekly or bi-weekly maintenance schedule will have the same cleaning specialist for each cleaning. If your regular cleaning specialist is off work for your scheduled day, we will send another qualified, trained and trustworthy employee in their place.
What time will my cleaner arrive?
We clean Monday through Friday between 8:30am and 5:00pm. If you are the first appointment of the day, your cleaner will arrive between 8:30 am-8:45am.
Do I need to be home?
No, most of our clients are not home when we clean. They hide a key in a secure location or provide us a code for entry. If you work from home or prefer to be home when we clean, we do our best to clean around you.
What about my pets?
We love friendly pets. If your pet is nervous around strangers, please have them in a secure location for our employee’s safety and their comfort. Please notify us if you have pets so we may note it in your work order.
When do I pay for service?
Payment is due the day of your cleaning. Mastercard/Visa only.
Should I tip my cleaner?
Tipping is never expected but always appreciated.
What if I’m not satisfied?
Our work is 100% satisfaction guaranteed. If we fall short in meeting your expectations, please notify us within 24 hours of your cleaning and we will gladly return to re-clean any unsatisfactory areas. Please keep in mind it is common for dust to resettle during first time cleans and deep cleans. If we are unable to satisfy you after our re-clean, we will end our services going forward.
Do you pay for referrals?
Yes! Our best referrals are from our best clients. This is a fantastic way to save on house cleaning.
What if I need to skip or cancel an appointment?
We reserve your appointment just for you and request a two business day notice if you need to skip, reschedule or cancel your cleaning. This allows us time to reassign your cleaning specialist to another client to ensure they receive the pay they depend upon. If we receive less than a two business day notice or we can’t access your home, it may be necessary for us to charge you a minimum cancellation fee of $50.
Skipped cleanings will be assessed an additional fee and due at the time of the next cleaning in the amount of $20 for weekly, $40 for biweekly and $60 for monthly service schedules. When a cleaning is skipped our employees must work harder and longer on the next cleaning. A weekly has now become a bi-weekly, a bi-weekly a monthly, etc. Skipped cleanings do not change the schedule going forward. Cleanings that are rescheduled at the clients request are considered a skip and subject to the additional fee.
What if you are unable to gain entry or I turn away service?
If we are not able to gain entry into your home on the day of service or you turn away service at the door, you will be charged the full price of the cleaning.
What if my cleaning falls on a holiday?
If your scheduled service falls on a holiday observed by The Klean Sweep Team, we will contact you at least two weeks in advance to let you know and do our best to reschedule your appointment on a date that will work for your schedule.
What happen if there is inclement weather?
The Klean Sweep Team must always consider the safety of our employees during inclement weather. There may be times we need to delay or cancel your scheduled cleaning. Should this happen we will notify you as soon as possible and attempt to reschedule your cleaning.
What if damage or breakage occurs while cleaning my home?
Your cleaning specialists are respectable & trustworthy people. They will treat your home as if it were their own and exercise care while cleaning. We realize accidents can occur and if we are responsible for any damage we will leave a note or contact you the day of the cleaning. We will make every attempt to repair, replace or pay for any damage or breakage caused. We assume no liability for damage including scratches to walls, floors or furniture, broken glass or heavy items not properly anchored to the wall prior to the start of each cleaning visit. We ask that you notify us of any expensive valuables that should not be cleaned and they will be placed on our "do not clean" list in your work order.
Should I adjust the temperature of my home for summer cleanings?
During the summer, warmer temperatures heat up most homes. For the safety of our employees, we request that you set the temperature in your home to 72 degrees or cooler the day of your cleaning. If you would like our employees to adjust the temperature or turn it off before leaving, please leave a note on the kitchen counter.
What if I lose power or water?
We require both power and running water to effectively clean your home.
What is your non-solicitation policy?
The Klean Sweep Team has invested time and money in the hiring, training and development of our employees. By using our services you agree not to solicit for hire any staff member introduced by us. If you hire and knowingly engage in a direct working relationship with any employee of The Klean Sweep Team, a $2,500 referral fee will be due immediately upon employment, regardless of employment terms.
Why are some services more expensive than others?
The Klean Sweep Team is a professional cleaning company with W-2 employees who are well trained, rigorously background checked, trustworthy professionals and paid accordingly. We pay for bonding, general liability and worker’s compensation. We pay all employees’ applicable federal and state taxes.
For your own protection, ensure the “professional” cleaning company you are considering has W-2 Employees and carries insurance on ALL of their employees.